Coinpoker Casino cooling-off self-exclusion and BetStop
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Your ground rules

Responsible gambling at Coinpoker Casino

Play only from 18+, and every Coinpoker Casino account carries deposit limits, loss limits, session time limits, a cooling-off period and self-exclusion from the day you join.

Set a limit
Malta Gaming AuthorityLicensed MGA/B2C/360/2017, audited by eCOGRA and Gaming Laboratories International.
Where help sits

What should I know before I play?

Plain facts first, because at Coinpoker Casino you always set the ceiling yourself.

Minimum age18+
Regulator and licenceMalta Gaming Authority, MGA/B2C/360/2017
National registerBetStop
Gambling helpline1800 858 858
Questions by email[email protected]
Sitting down to play

Limits and controls inside your account

Nobody has to keep their own tally in their head, because the account holds it for you.

How much goes in?
Capping what can land in your balance keeps the monthly total in a range you chose while calm. Switch it on the day you open the account, before any money moves.
What a bad run cannot touch
A loss limit stops the evening once a set amount is down, so a rough run cannot bleed into the next one. Turn it on when you notice you chase a bad session.
Late nights, cut short
The clock runs in the background and ends play when your chosen stretch is up. Set it if you lose track of time or play late when you meant to sleep.
Take a breather first
Take a break: the cooling-off period parks your play for a while without touching your account. Choose it when you want breathing room rather than a full stop.
When breaks keep failing
A firm barrier, self-exclusion stops you playing at Coinpoker Casino for the span you pick. Use it when breaks keep slipping and you want the decision taken once, properly.
The route to a ceiling

From screen to settled limit

This block takes you from an intention to a saved limit you can trust.

Before the numbers, the login
Log in with your email address and password, then open the settings area of your profile. Check you are in your own account and not a duplicate one.
The responsible gambling section
Inside settings, look for the responsible gambling section, where every control from the list above is gathered together. Confirm the section loads fully before choosing anything.
Choose the right one
Pick deposit, loss or session time, whichever matches the worry you brought with you. Read what each one covers, since a loss limit and a session limit do different jobs.
A saved ceiling
Save your figure and read the confirmation message that follows. Note what it says about your new ceiling, then close the screen knowing the account now holds it.

The moment play stops being fun

Catching these signs early keeps a pastime from turning into a worry you carry around. A limit set before play, or a short pause, is the simplest first step, and neither one costs you anything.

Scan this list honestly and see whether any line describes the last few weeks.

  • Chasing a loss with a bigger deposit
  • Spending money set aside for bills
  • Hiding how much time you spend playing
  • Borrowing to keep an account funded
  • Feeling flat when you are not playing
  • Playing past the point you planned to stop
  • Skipping sleep or work to keep going

When someone under 18 shares your home

Confirm the age first. Count only players who have reached 18 as eligible, and let the documents do the confirming. Expect proof of identity to be requested before any first withdrawal is processed.

A device that says no. Install a blocking tool on the shared laptop or handset so gambling pages simply will not open. Choose one that covers every browser on the device, then keep its password with an adult who does not play.

Worried relatives and a listening ear. Begin with a quiet conversation about spending rather than an accusation, and keep the tone steady. For practical guidance, relatives can ring the National Gambling Helpline on 1800 858 858 at any hour.

When you want to talk

Free services that answer in this country

Talking changes the picture, and our support team will point you to the right service without judgement.

National Gambling Helpline
Call or message this free national line at any hour, any day of the year, for confidential counselling, self-help tools and a directory of local services; relatives can use it too. 1800 858 858 gamblinghelponline.org.au
Gamblers Anonymous Australia
Join peer meetings across the country where people who gamble, and their families, share what has worked; details of nearby groups come through the same national support services. gaaustralia.org.au
National Debt Helpline
Speak with a free financial counsellor about gambling debt on weekdays between 9:30 and 16:30, and get a plan for what you owe without pressure to borrow more. ndh.org.au

Choose how long you want to be away

Short break, clear head. A time-out in your account is a break you set yourself, lasting hours or days. You start it in the responsible gambling section, and it keeps you out of the tables and slots for the period you chose. Raising it later is not something we do while it runs.

Closed until the term ends. Self-exclusion in the account closes your access for a long period. You request it from the same section, and it stays in place until the end of the term you picked, so decide the length with care. Reopening early is not available, whatever changes in between.

BetStop: what it covers? BetStop is the Australian national register run by the Australian Government through ACMA, with a minimum period of 3 months and options up to lifetime. You apply online in about five minutes, may nominate a support person, and registered people cannot bet or open accounts. betstop.gov.au

Plain answers

Clear answers before you act

Skim this when a limit, a closure or a pause needs a straight answer rather than a lecture.

Can I shut my Coinpoker Casino account for good?+
Yes. Write to [email protected] from your registered email and ask for permanent closure. The support team will confirm the request and explain what happens to any remaining balance.
How do I change a deposit limit I set last week?+
Go back to the responsible gambling section of your account, where the current limit is listed. Lowering it is straightforward; changes take effect from the point the new figure is saved.
Are these limit tools available on my phone?+
Yes. The mobile version of your account holds the same responsible gambling section, so limits can be adjusted on a handset without a computer. Sign in through the app or browser as usual.
Who can advise a family member of someone who gambles too much?+
The National Gambling Helpline on 1800 858 858 speaks with relatives as well as players. Its online chat and email counselling run around the clock, and staff can point you to services nearby.
Why does an Australian player have to prove their age?+
Because this site is for adults of 18 and over, and the check keeps anyone younger away from the games. Proof of identity, address and payment method may all be reviewed.
Can a self-exclusion be cut short once it has started?+
No. The period you chose runs to its end, whether that is a few months or open-ended. Plan the length you need before you confirm it.

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