Coinpoker Casino help desk

Stop Guessing: Coinpoker Casino Contact Details That Answer

Message live chat, write to [email protected] or call +61 2 1459 3876, with 24/7 support available every day of the year.

Start the chat Minimum deposit A$9

Paid out today

239,873 A$

4,394 Playing now

Malta Gaming AuthorityLicensed MGA/B2C/360/2017, audited by eCOGRA and Gaming Laboratories International.

A$39M weekly payoutsAverage withdrawal processed in 27 minutes, limits up to A$98,000 per transaction.

256-bit SSL encryptionBank-grade data protection, independently verified by iTech Labs dispute resolution.

Pick a channel

Coinpoker Casino Support: Three Ways to a Person

Straightforward routes, quick replies and no scripts, which is how this casino runs its help desk.

Need an answer now?

Choose live chat for anything urgent, from a stuck deposit to a locked login, and a person replies in about one minute around the clock.

Start chat

A reply you can keep

Send longer details, screenshots or documents to [email protected] and expect a written reply within twelve hours, day or night.

Write to us

Prefer to talk it over?

Call +61 2 1459 3876 (AEST) when talking is quicker than typing, and a team member picks up in around one minute.

Call us

Playing from Australia

Australian Players Get Local Numbers and Hours

After this table you will know the local number, the time zone and where to escalate.

How to reach us

Australian phone+61 2 1459 3876

Support time zoneAEST

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Who supervises us

SupervisorMalta Gaming Authority, MGA/B2C/360/2017

Problem gambling help

Help organisationsGambling Help Online, Lifeline Australia, National Self-Exclusion Register

Get a Decision You Can Challenge

What Happens After Support Says No?

Use this route when a support reply closes your issue without the outcome you asked for.

Your Reply Missed the Point

Message the support desk first and describe the outcome you want, not only what went wrong. Attach screenshots of the transaction or game round so the agent can locate the record.

Before You Close the Chat

Ask the agent for a reference number before the conversation ends. That number keeps your case on file and lets any later reviewer find the same history quickly.

From Agent to Manager

Request a manager review in the same thread and state plainly why the first answer was wrong. A senior reviewer checks the evidence again and replies with a written decision.

Coinpoker Casino Then the Regulator

Coinpoker Casino goes first through support and then the Malta Gaming Authority, which issued licence MGA/B2C/360/2017. Escalate only after the internal review is finished.

Sending a document now

Department addresses for faster handling

Read this table once and your message lands in the inbox that resolves it.

Account and identity

General support[email protected]

Verification and KYC documents[email protected]

Money matters

Deposits and withdrawals[email protected]

Other requests

Complaints[email protected]

Privacy and personal data[email protected]

Business and partnerships[email protected]

Seven Response Facts

The Clock on Every Reply

It settles the worry that a message disappears into silence for days unresolved.

Live chat

Chat hours24/7 support available

Chat first reply1 minute typical

Time zoneAEST

E-mail

E-mail address[email protected]

E-mail reply time12 hours typical

Phone

Phone number+61 2 1459 3876

Phone wait1 minute typical

Call a service that answers tonight

Gambling Help Online, Lifeline Australia and the National Self-Exclusion Register all take referrals from players who want to stop or pause. Each one is independent of Coinpoker Casino Ltd. and free to use.

Gambling Help Online. Round-the-clock counselling, web chat and practical advice for anyone worried about their own play or a family member's.

Lifeline Australia. Trained crisis supporters answer calls every hour of every day, for distress that goes well past betting.

National Self-Exclusion Register. One national list lets a player block themselves from licensed operators across the country in a single step.

Full Article

Six Licence Facts

See Exactly Who Holds the Licence

It answers the worry about who actually holds the money and the licence.

Company

Legal nameCoinpoker Casino Ltd.

Company numberC-70651 (Malta)

Registered addressTriq il-Kbira, Birkirkara

Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/360/2017

Written contact

Support e-mail[email protected]

Less Waiting With Details Ready

Have these five details on hand so the first reply does the job.

Account email address
Transaction date and amount in A$
Screenshot of the failed action
Proof of identity for verification
Payment method you used

Clear the doubt fast

Straight replies to the usual worries

Use these answers when you want the quick fact before opening chat or sending an e-mail.

accountWhy does support need my details before helping?+

Expect a request for your registered e-mail address and, if the matter touches money, your player ID. Support never asks for your password, so treat any such request as a red flag and close the conversation. Have your latest transaction reference handy to speed things up.

accountWhat if the licence behind this casino lapses?+

Coinpoker Casino Ltd. holds Malta Gaming Authority licence MGA/B2C/360/2017, registered as company C-70651 at Triq il-Kbira, Birkirkara. If that licence lapses, the site may not legally take your bets or hold your funds. Check the number against the Authority's register before you deposit.

accountWhen is a closed account really gone?+

Send the request from your registered e-mail and state whether you want the account closed or just suspended. Closures are usually actioned the same working day once identity checks are clear. Withdraw any balance first, because a closed account can still be reopened for a payout but takes longer.

accountWhere do I go when the first reply misses?+

Escalate to [email protected] with your player ID, the chat transcript or e-mail thread and the outcome you want. The team reviews what was already said before replying. If the reply still misses the mark, the Malta Gaming Authority takes the case next.

accountWhere can I get help on a Sunday night?+

Support covers every hour of every day, including weekends and public holidays, with no closed window. Live chat and phone typically connect within a minute at any hour. E-mail sent at three in the morning AEST is answered within twelve hours.