Play with a cleared account

Why does Coinpoker Casino ask for identity documents?

Every licensed operator confirms who you are, and here the review usually settles within 25 hours.

Start the check

Malta Gaming AuthorityLicensed MGA/B2C/360/2017, audited by eCOGRA and Gaming Laboratories International.

You are at the upload stage

Unverified today, paid tomorrow

Clearing one review now saves you a stalled payout later, so here is the whole picture page by page.

Who reviews it

Coinpoker Casino Ltd.

Under which licence

Malta Gaming Authority, MGA/B2C/360/2017

Review time

25 hours

Deadline

At the latest before the first withdrawal

Questions go to

[email protected]

Age confirmed

18+

A pass on the first attempt

Send clean copies and skip the queue

Coinpoker Casino keeps the requests to three papers, so a careful upload is usually the whole job.

Keep all four corners in frame

Your photo page or national card goes up as a colour scan or a steady photo, with all four corners inside the frame. Glare across the face or a thumb over the number sends it straight back.

Which address counts as current?

A bill or bank statement carries your name and your full address, dated within the last three months. Screenshots of an app often lose the address line, so photograph the paper copy instead.

Is a masked card acceptable?

The card or wallet you used shows its name and the last four digits, while the middle digits stay hidden. Blocking the sensitive part is fine; blocking the whole number is not.

Wait, then watch your inbox

Send your documents through the verification area and note the reference you receive. Nothing more is needed from you, though a quick reply to any query from our team keeps it moving.

Fewer rejections from here

The papers that clear your name and address

Coinpoker Casino names the three papers up front so nobody has to guess what the reviewer wants.

Proof of identity

ConfirmsThat you are the person named

Must showFull name, photo and date of birth

Proof of address

ConfirmsWhere you actually live

Must showYour name and full address, recent

Payment method verification

ConfirmsThe card or wallet is yours

Must showHolder name and last four digits

Get your paper past the first look

Before three months, after three months. An address paper dated too far back gets sent straight back, because the reviewer needs to see where you live now. Order a fresh copy from your bank today Pick a paper dated inside the last three months

Sharp frame, swift pass. Sharp edges and glare decide the outcome: a cropped corner or a smudged number reads as a fake to the reviewer. Lay the paper flat on a plain, unlit table Hold the phone still and wait for focus

Send your newest identity paper. A licence or passport whose end date has passed cannot confirm who you are today, so the reviewer has nothing to check. Use the newest identity paper you hold Check the end date before you send it

Show where your money started

A screen asking about your income can feel personal. In truth the Malta Gaming Authority licence held by Coinpoker Casino Ltd. under MGA/B2C/360/2017 obliges us to know where player money began. It is routine AML work, applied in the same way to everyone, and never a hint that you did anything wrong.

Depending on your answer, any one of these may be enough to close the review.

Recent payslips from your employer
Bank statements showing your salary
A tax notice of assessment
A pension or benefit letter
A contract of sale or invoice

Why the check landed

Four moments that start a review

Four everyday situations you can now recognise, so a review message never feels random.

Match your name exactly

A misspelt surname or a street with a different spelling to your paper is enough to prompt a manual look, and a fresh copy of the document sorts it.

Answers that unlock the sum

A payment far larger than your usual pattern makes us look closer, and we may ask what sits behind it before it moves on.

Send your papers early

Before money leaves the account for the first time, the whole set is checked, so proof of identity, address and payment method all get read together.

Tell us the new method

Switching to a card or wallet we have not seen on your account adds a step, and we confirm that the new method belongs to you.

Reader support

Read this before you send your scans

Useful in the waiting stretch after documents go in and a payout is held back.

My name has changed since my ID was issued. What happens now?+

Send the identity document that carries your current name, along with the paper that connects the old name to the new one, such as a marriage or deed certificate. Nothing else on the account then needs touching. Our team links the two records on their side and tells you in writing once the match is settled.

Will the casino ask for documents before I try to take money out?+

It can, yes. Your first withdrawal is the latest point, and the check may come up sooner, either at registration or when you make your first deposit. Sending the three sets early means the payout step is not where you first meet the review.

How long does the identity review take once everything is in?+

Allowing up to 25 hours covers the typical case, counted from the moment a complete set lands. Scans that are unclear or cropped do not start that clock, so it pays to check the image before it leaves your phone. Replies about any missing piece come by email.

Why is there a question about my source of funds?+

Money laundering rules that sit behind our licence make this a routine step, and it applies rather than pointing at anything you did. Expect it when your activity grows or looks unusual for the profile on file. A short note on where the money came from, plus a matching paper, usually closes the subject.

Do I have to resend the same files at some point down the track?+

Sometimes, yes. An expired identity document or a move to a new address means fresh proof, and a long time away from the account can bring a short confirmation too. Coinpoker Casino tells you in advance which single item it needs, so you are not asked to upload everything a second time.

Can I send my documents from my phone rather than a computer?+

Yes, and most players do. Lay the paper flat in daylight, fill the frame with it, and keep your fingers off the corners where the dates sit. Send the set to [email protected], or attach it in the live chat window if you prefer to keep it inside the account.